Your First Visit – The Initial Consultation (IC)

Patient Forms

Help us be prepared for your visit by completing the secure online health history form.  You can use this to update your medical and dentist history also.

Secure Online Health History Form

At the first visit, our Treatment Coordinator will greet and welcome you to our office. You will be shown how to check in to our office so future visits will be easy. You will be given a short tour of the office to familiarize you with our layout, décor, and how we work. We will then go into a quiet consultation room where a review of your chief concern, medical history and any other pertinent information will be conducted. Once completed, the patient will be examined by Dr. Jon or Dr. Jeff, and notes taken and entered into the computer. Then a discussion will take place about their findings and recommendations.  An estimate of the costs for orthodontic treatment will be provided as well as the details of how your insurance works with the costs.  Drs. Singer will give their opinion about the next step if treatment is needed. If treatment is needed, they will often recommend the next appointment, which is Diagnostic Records.

Diagnostic Records

This appointment usually takes about 1 hour where diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination, plaster study models of the teeth, photos of the patient's face and teeth, and X-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment and growth of the jaws, as the teeth move under orthodontic care.

Treatment Conference

After the doctor has evaluated your records, we discuss your treatment with you in detail, including details of the cost for your particular case. Since our office prides itself in presenting a written treatment plan, you will have the option of reviewing the plan first by mail, email, or in person in the office. Some patients prefer to review it first and then ask questions by email, on-line web conferencing, or in person in the office.

Regular Appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes from 1 to 2 hours. You'll then see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday to Friday from 8:00 AM to 5 PM. Patients are seen by appointment only. We make every effort to be on time. If you cannot keep an appointment, please notify us immediately. Since broken appointments sometimes happen, we provide each patient with TWO "OOPS Coupons" to be redeemed for 2 broken appointments. Beyond two broken appointments, a $75.00 charge per broken appointment needs to be charged.

Payment & Office Policies


The cost of treatment depends on the complexity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have payment plans to suit different budgets, including a no-down-payment option. We also accept assignment from most insurance plans and we will file the necessary papers to the insurance company. We work hard to make orthodontics affordable.  MOST INSURANCE PLANS ARE ACCEPTED.


In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a fee discount.
  • To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
  • For your convenience, we accept payment by VISA, MASTERCARD, DISCOVER and Automatic Debit from your checking or savings account.